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Do you have a question about your order or our products? There is a good chance that your question has already been answered in our frequently asked questions. Click HERE to go to the frequently asked questions page." Make sure you make a link from the words 'frequently asked questions click HERE'. When the customer clicks on this link, they will automatically be taken to the frequently asked questions page. This is what you do by selecting the text and pasting a link underneath it within Shopify. You can do this on the page itself. Using this link will save you a lot of emails, and the customer will be helped faster :) If your question is not listed here ? Please feel free to contact us via the form. We will do everything we can to respond within 24 hours.